Genuine parts for German caravans

Genuine spare parts notice:

As of the beginning of 2021 we have come to the difficult decision to discontinue offering genuine spare parts for German caravans as a service.

The reason for this decision has come primarily due to Covid-19 related impacts which have made it significantly harder for us to source and import these genuine spare parts from Europe.

In the meantime you will still be able to find and purchase the genuine spare parts we have in stock in our shop which can be found under the following categories in our online shop: Burstner products, Hobby products and Hymer products.

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Make an enquiry:

Enquiries can be made using the form below.

To assist your enquiry, please also email us a photo(s) of the damaged part you are after and the caravan chassis number to our email (

If your enquiry relates to an insurance claim, please ensure you also provide us with the following specific photos: 

  • Rear of caravan (showing number plate)
  • Front of caravan
  • Left hand side of caravan
  • Right hand side of caravan
  • Chassis number sticker/plate (commonly found in gas compartment or lower side of caravan)
  • Registration (rego) sticker
  • Multiple photos of the damage that clearly show the damage

Caravan Brand: (please select)
Caravan Model:
Caravan Chassis Number:
Insurance claim:

Yes this is an insurance claim (Please fill out the next two fields)

No this is not an insurance claim (Please skip the next two fields)

Name of insurance company: 
Insurance company claim number: