Return Policy


Due to the lock down our shop and workshop in Mahana is closed until further notice. 

Our online shop will stay open during this time allowing you to browse and to place orders.

Any orders placed during this time however will only be sent out once the courier services are running back to normal in a few weeks time as our services and products are not considered "essential".

We will keep you updated on any changes.

We wish you all the very best, stay safe and healthy!

We look forward to seeing you all again once things are looking brighter again. Take care!

Any items purchased can be returned within 7 days of the goods being received if the goods are still in the original unopened packaging and in brand new condition.

Before returning any goods, the buyer must first contact and notify Moutere Caravans Ltd of the return request either by phone or email.

Goods can be returned physically in our shop or by shipping (return shipping will be at the buyers expense).

Once returned goods are received by Moutere Caravans Ltd the original freight costs will be deducted from the refund amount and a 15% restocking fee may apply to cover the cost of administration and handling.