Shipping Policy

Orders placed through our website’s online shop can be sent to New Zealand Urban/Rural addresses and to Australian addresses by selecting the appropriate shipping option. We can send anywhere in the world that is outside of the above listed areas. Please get in touch with us for a custom quote. (Please note that there are certain items which we cannot ship outside New Zealand, such as dangerous goods like batteries, shock absorbers, sealants etc.)

We only ship to physical addresses only. We cannot ship to PO boxes or post bags.

We send all our standard orders with Fastway Couriers/Aramex straight to your door. Extra-large items which cannot be sent by Fastway Couriers/Aramex will be sent by PBT instead.

Estimated Delivery is 1-2 days to South Island addresses and 2-4 days to North Island addresses. Rural addresses may take 1 or 2 extra days longer for delivery. Please note that this is an estimate only made by good faith by Moutere Caravans LTD and that courier supply and demand may change these estimated delivery times.

Orders are dispatched from Moutere Caravans on Monday, Tuesday, Wednesday, Thursday and Friday only. Please note that Public holidays etc can affect these dispatch days.

We always aim to have orders dispatched as soon as possible.

Fixed rate shipping:

Our flat shipping rate of $5.00 to urban addresses and $10.00 to rural addresses is available for New Zealand postal addresses only. Please note that while this flat rate is available on most products, there are certain bulky products where this flat rate is not available.