Shipping Policy

Covid-19

Due to the lock down our shop and workshop in Mahana is closed until further notice. 

Our online shop will stay open during this time allowing you to browse and to place orders.

Any orders placed during this time however will only be sent out once the courier services are running back to normal in a few weeks time as our services and products are not considered "essential".

We will keep you updated on any changes.

We wish you all the very best, stay safe and healthy!

We look forward to seeing you all again once things are looking brighter again. Take care!

Orders placed through our website’s online shop can be sent to New Zealand Urban/Rural addresses and to Australian addresses by selecting the appropriate shipping option. We can send anywhere in the world that is outside of the above listed areas. Please get in touch with us for a custom quote. (Please note that there are certain items which we cannot ship outside New Zealand, such as dangerous goods like batteries, shock absorbers, sealants etc.)

We only ship to physical addresses only. We cannot ship to PO boxes or post bags.

We send all our standard orders with Fastway Couriers/Aramex straight to your door. Extra-large items which cannot be sent by Fastway Couriers/Aramex will be sent by PBT instead.

Estimated Delivery is 1-2 days to South Island addresses and 2-4 days to North Island addresses. Rural addresses may take 1 or 2 extra days longer for delivery. Please note that this is an estimate only made by good faith by Moutere Caravans LTD.

Orders are dispatched from Moutere Caravans on Monday, Tuesday, Wednesday, Thursday and Friday only. Please note that Public holidays etc can affect these dispatch days.

We always aim to have orders dispatched as soon as possible.