We are currently taking a break and our business is closed until the 26th of September.
Any orders placed online will only be shipped out when we reopen on the 27th of September.

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Unless otherwise specified, the warranty period is 1 year. 

When ordering products, it is up to the buyer to ensure that the products ordered are fit and suitable for the purpose for which they are required and Moutere Caravans is under no liability if they are not.

If a product is faulty, we will seek to either find a local repairer who can resolve the fault, or if necessary organize with you to return the product to us.  Once the nature of the fault has been established we will either repair or replace at our choice so long as the fault is deemed to be under the terms of the warranty applicable to the product.  If the product fault is deemed to be genuine then we shall bear the cost of return freight to and from our premises. 

Please note that the warranty does not cover damage from misuse, accidents, inappropriate or improper operation, lack of maintenance, impact from exogenous events (e.g. storms),  incorrect installation, modification or adjustment of the item. Moutere Caravans's liability of any defect in (or failure of) the goods supplied, or for any loss, injury, or damage, is limited to the replacement of the goods or repair of the defects.  Moutere Caravans can not be held liable for consequential, indirect, or special damages or loss of profits under any circumstances. Moutere Caravans's liability under this contract and the warranty in this clause is confined to the original purchaser.  The warranty is not transferable or assignable without our prior written consent.  All liability will cease on Moutere Caravans Ltd. upon termination of the warranty.

Proof of purchase such as original invoice or receipt is required for any returns or warranty issues.